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Frequently Asked Questions at MM Services in Miami, Florida

Frequently Asked Questions

Your Questions, Answered.

At MM Services, we believe in providing clear and helpful information to make your experience with us as smooth as possible. Our FAQ section covers common questions about all of our services—from residential and commercial cleaning to floor care, restoration, and specialized services.

Select a service category below to find answers to your specific questions. If you don’t see what you’re looking for, feel free to contact us directly—we’re here to help!

  • Do I have to be home during house cleanings?
    No, it's not necessary for you to be home during the cleaning, as long as our team can gain access to your property. Many clients provide us with a key or a code to enter.
  • Is the team allowed to receive tips? If so, how much?
    While tipping is not required, it is certainly appreciated by our team if you are happy with their service. The amount is entirely at your discretion, with many clients opting for 10-20% of the service cost or a flat amount that they are comfortable with.
  • What should I do with my pets?
    Our team is pet-friendly! However, for the safety and comfort of both your pets and our staff, we request that you secure your pets or inform us about how to best coexist with them during our cleaning.
  • If I sign up for long-term service, will it be the same person each time?
    We strive to provide consistency by assigning the same cleaner(s) to your home for each visit. However, there may be occasions due to scheduling or personal circumstances where a different team member will service your home. Rest assured, all our staff are trained to the same high standards.
  • What happens if I need to reschedule or cancel?
    We understand that plans can change. We kindly request at least a 48-hour notice for rescheduling or cancellations to avoid a cancellation fee, as outlined in our service agreement.
  • What if something is damaged during a home cleaning?
    In the rare event of any damage, please report it to us within 24 hours of service. Our company is insured, and we will make arrangements to assess and rectify the situation as per our damage and breakage policy.
  • What do I need to do before you arrive as far as preparation?
    We ask that you tidy up to allow our team to clean more efficiently. For example, removing dishes from the sink or personal items from the floor. This helps us focus on cleaning and sanitizing your space.
  • Do I have to supply cleaning products?
    No, we supply all necessary cleaning products and equipment. If you have specific products you prefer, please let us know, and we can discuss accommodating your preferences.
  • Can I buy cleaning services as a gift?
    Absolutely! We offer gift certificates for our services, perfect for any occasion. Contact us for more details on how to purchase.
  • Are you licensed and insured?
    Yes, our company is fully licensed and insured. Proof of insurance and licensing can be provided upon request.
  • What types of commercial spaces do you clean?
    We clean offices, retail stores, hospitality venues, financial institutions, healthcare facilities, educational institutions, gyms, daycares, warehouses, and more.
  • What cleaning tasks are included in your commercial services?
    Our commercial cleaning services include dusting, sanitizing, restroom cleaning, trash removal, and more.
  • Can you clean after business hours?
    Yes, we offer flexible scheduling, including evenings and weekends, to minimize disruption to your business operations.
  • Do you offer customized cleaning plans for businesses?
    Yes, we create tailored cleaning solutions to meet the unique needs of your business and industry standards.
  • Are your cleaning staff trained for specialized environments like healthcare facilities?
    Yes, our team is trained to follow strict protocols for sensitive environments, including healthcare settings.
  • Do you provide cleaning services for large-scale facilities?
    Absolutely. We have the resources and expertise to handle commercial spaces of all sizes.
  • Can you handle emergency cleaning requests?
    We strive to accommodate emergency or last-minute cleaning needs whenever possible.
  • Do you use safe and effective cleaning products?
    We use high-quality cleaning products that are effective and safe for your business environment.
  • How do I request a quote for commercial cleaning services?
    You can request a quote through our website or by contacting us directly. We'll assess your needs and provide a customized estimate.
  • How do I schedule a floor care service?
    You can request an appointment through our online booking system or by contacting us directly.
  • Can you handle large commercial floor care projects?
    Yes, we have the equipment and expertise to manage floor care for commercial spaces of all sizes.
  • Are your floor care services safe for all flooring types?
    Yes, we use methods and products that are suitable for each specific type of flooring.
  • How long does floor refinishing take?
    The time required depends on the size of the area and the type of treatment needed. We can provide an estimated timeframe during the consultation.
  • Do you offer grout cleaning services for tile floors?
    Yes, we provide specialized grout cleaning to keep your tile floors looking fresh and clean.
  • Is floor maintenance included in regular cleaning services?
    Basic floor cleaning (such as vacuuming and mopping) is included in our regular services. More intensive floor care can be scheduled as needed.
  • Can you remove stains from carpets and tiles?
    Yes, our team uses advanced techniques and products to effectively remove stains and restore the appearance of your floors.
  • How often should floors be professionally cleaned?
    The frequency depends on the type of flooring and the amount of traffic. We can recommend a schedule based on your specific needs.
  • What types of flooring do you clean and maintain?
    We offer floor care for hardwood, tile, carpet, vinyl composite tile (VCT), and more.
  • Do you provide floor stripping and waxing services?
    Yes, we offer floor stripping, waxing, polishing, and refinishing to maintain and restore your floors.
  • How do I request a restoration service?
    Contact us directly or fill out the request form on our website to get started.
  • Do you handle both residential and commercial restoration work?
    Yes, we offer restoration and refinement services for both homes and businesses.
  • How long do restoration projects typically take?
    Project timelines vary depending on the scope of work. We provide a clear timeline during the consultation process.
  • Do you offer free consultations for restoration projects?
    Yes, we’re happy to discuss your project and provide a customized estimate.
  • How do you handle custom restoration projects?
    We start with a consultation to understand your needs and create a tailored plan to achieve your desired results.
  • Do you offer painting services for both interior and exterior spaces?
    Currently, our painting services are focused on interior spaces, ensuring precision and quality finishes.
  • Can you help with small home improvement projects?
    Yes, our team is skilled in handling a variety of minor repair and maintenance tasks around your home or business.
  • What types of restoration services do you offer?
    We provide minor repairs, sheetrock work, VCT installation, painting, and other restoration and refinement services.
  • What are specialized cleaning services?
    Specialized services include post-construction cleaning, event cleanup, healthcare facility cleaning, and tailored solutions for unique cleaning needs.
  • Can you handle large event cleanups?
    Yes, our team is experienced in managing pre-event, during-event, and post-event cleaning.
  • Do you offer move-in/move-out cleaning services?
    Yes, we provide comprehensive cleaning services to prepare spaces for new occupants.
  • How do you handle cleaning for healthcare facilities?
    We follow strict cleaning protocols to maintain a safe and hygienic environment in healthcare settings.
  • Can you provide cleaning for high-traffic commercial areas?
    Yes, we offer regular and deep cleaning services tailored to high-traffic environments.
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