About Us
MM Services is your trusted partner for exceptional commercial and residential cleaning solutions. We specialize in floor cleaning, power washing, carpet cleaning, and window washing, ensuring a pristine environment for your home or office.
Keep Your Place Clean & Fresh
Have the expertise to meet all of our clients’ needs. From managing large corporate properties to small offices, our experienced team is dedicated to ensuring the safety, comfort, and functionality of our clients’ spaces. With competitive rates and a proven track record of excellence, mm services is the reliable choice for all of your maintenance needs.
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Why Choose Us?
AT MM Services, we are driven by our commitment to C.A.R.E- Compassion, Adaptability, Reliability, and Excellence. We understand the importance of maintaining both commercial and residential spaces, not just for their appearance, but for the health and well-being they bring to your daily life. Our dedicated team works tirelessly to ensure that your property is cared for with the highest standards of cleanliness and functionality.
We pride ourselves on our ability to adapt to your unique needs, providing tailored solutions that fit your schedule and requirements. Reliability is at the heart of our services; we ensure that each task is completed with precision and punctuality. Excellence is not just a goal, but a standard we uphold in every aspect of our work, from regular office cleaning to specialized maintenance services.
At MM Services, we go beyond mere servie provision; we build lasting relationships based on mutual respect, integrity, and deep understanding of our clients needs. Satisfaction is our priority, and we are committed to exceeding your expectations with every job we undertake.
Staff
At our company, we are proud of our skilled and experienced cleaning staff who are committed to providing exceptional cleaning services. We offer a wide range of cleaning services, including general office cleaning, move in/move outs, construction clean up, retail business, industrial facilities, and other office buildings. Our team is dedicated to understanding your specific needs and developing a customized cleaning program to suit each client needs. We uphold high standards of honesty, reliability, and hard work to ensure top quality janitorial and commercial cleaning services for our valued clients.
Meet The Team
Dedicated Professionals Committed to Excellence
Alexandra Rivers
Founder and CEO
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Catherine Blake
Lead Cleaning Technician
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Benjamin Carter
Operations Manager
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Ella Moon
Cleaner
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Frederick Stone
Cleaner
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Coral Tyde
Cleaner
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What happens if I need to reschedule my maid service? / What is your cancellation policy?We understand that plans can change. We kindly request at least a 48-hour notice for rescheduling or cancellations to avoid a cancellation fee, as outlined in our service agreement.
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Are you licensed/insured?Yes, our company is fully licensed and insured. Proof of insurance and licensing can be provided upon request.
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Is the team allowed to receive tips? If so, how much?While tipping is not required, it is certainly appreciated by our team if you are happy with their service. The amount is entirely at your discretion, with many clients opting for 10-20% of the service cost or a flat amount that they are comfortable with.
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What do I need to do before you arrive? / Do I have to prepare for service?We ask that you tidy up to allow our team to clean more efficiently. For example, removing dishes from the sink or personal items from the floor. This helps us focus on cleaning and sanitizing your space.
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Can I buy cleaning services as a gift?Absolutely! We offer gift certificates for our services, perfect for any occasion. Contact us for more details on how to purchase.
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Do I have to be home during house cleanings?No, it's not necessary for you to be home during the cleaning, as long as our team can gain access to your property. Many clients provide us with a key or a code to enter.
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If I sign up for long-term service, will it be the same person each time?We strive to provide consistency by assigning the same cleaner(s) to your home for each visit. However, there may be occasions due to scheduling or personal circumstances where a different team member will service your home. Rest assured, all our staff are trained to the same high standards.
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Do I have to supply cleaning products? / Do you supply cleaning products?We supply all necessary cleaning products and equipment. If you have specific products you prefer, please let us know, and we can discuss accommodating your preferences.
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What if something is damaged during a home cleaning?In the rare event of any damage, please report it to us within 24 hours of service. Our company is insured, and we will make arrangements to assess and rectify the situation as per our damage and breakage policy.
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Is the team ok with pets? / What should I do with pets?Our team is pet-friendly! However, for the safety and comfort of both your pets and our staff, we request that you secure your pets or inform us about how to best coexist with them during our cleaning.
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Are there any exclusions or limitations to the membership benefits?Membership benefits apply to standard services and may exclude certain specialized services or promotions. Specific terms and conditions will be outlined in your membership agreement.
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How do I cancel my membership?If you wish to cancel your membership, please contact our customer service team. We will guide you through the cancellation process and discuss any applicable terms and conditions.
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What happens if I refer a friend or family member?When you refer someone who signs up for a membership, you will receive a referral discount on your next billing cycle. The discount amount varies by membership tier: 3% for Silver, 5% for Gold, and 8% for Platinum.
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Can I use my membership benefits for multiple properties?Membership benefits are typically limited to one property per membership. For multiple properties, additional memberships may be required. Please contact us for more details on managing benefits for multiple locations.
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Can I upgrade or downgrade my membership tier?Yes, you can upgrade or downgrade your membership tier at any time. Contact our customer service team to discuss your options and make the necessary changes to your membership.
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What should I do if I encounter issues with my membership benefits?If you experience any issues with your membership benefits or have questions, please reach out to our customer service team. We are here to assist you and ensure that you receive all the benefits associated with your membership.
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What are the benefits of becoming a member?Membership benefits include discounts on future services and emergency calls, free spot carpet cleanings, priority scheduling, and additional perks depending on the tier you choose (Silver, Gold, or Platinum).
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Are there any fees associated with the membership?Memberships are offered at a fixed annual fee. The exact cost varies depending on the tier you select. Details of the fees will be provided during the sign-up process.
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How do I receive my membership benefits?Once you are a member, your benefits will be applied automatically to your services. For example, discounts will be applied at checkout, and free services will be scheduled as part of your membership.
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How do I sign up for a membership?You can sign up for a membership by contacting our customer service team or visiting our website. Choose the tier that best suits your needs and follow the instructions to complete the registration.
Safety
Workers are properly trained in order to avoid physical hazards on the job. We train our employees on how to avoid and prevent falls while climbing, accidents with machinery, ergonomic injuries and slips and falls. We provide and post Material Safety Data Sheets (MSDS) in janitorial closets for all chemicals stored or used in the buildings. We also train our personnel in hazardous chemical communications. It is our responsibility to ensure procedures are strictly followed.
Healthier Office
When a great cleaning services is in place it helps reduce the number of illnesses in the workplace. Germs may be spread on the keyboard which the next person may pick up. Landline and handsets are an obvious place for the cold and flu virus to lurk as they are handled so often. A professional cleaner can assist in killing germs effectively, and can reduce sickness of employees in the office place as well as improving company's productivity.